Privacy Policy

Last Updated: 17/04/2025 (beta version 1.2)

1. Introduction

8118 Capital LLC FZ FZ ("Company," "we," "our," or "us"), a company incorporated under the laws of the United Arab Emirates (UAE), operates tr8de.ai, a Software-as-a-Service (SaaS) platform offering automated trading bots ("Bots") for executing trades on behalf of users across cryptocurrencies, forex, stocks, indices, and commodities. This Privacy Policy ("Policy") governs how we collect, use, and disclose your information when you use our Services, which are currently in beta phase.

By using our Services, you agree to the collection and use of your personal information as described in this Policy and our Terms of Use, which can be viewed in our Terms of Use. We encourage you to read this Policy carefully to make informed decisions.

Our Services may include links to third-party websites. We are not responsible for the privacy practices of these sites and recommend reviewing their privacy policies before use.

2. Our Services

tr8de.ai provides automated trading bots that execute trades on third-party exchanges or brokerage platforms ("Third-Party Platforms") based on your configurations. You connect your accounts via API keys, allowing the Bots to trade and retrieve data (e.g., balances, trade history) for display on the Platform. Additional features include manual trade closure and performance analytics (collectively, "Services").

3. What Types of Data We Collect

We collect two types of data: Personal Data and Non-Personal Data.

• Personal Data: Information that may identify you, such as your name, email address, or financial account details.
• Non-Personal Data: Information that does not identify you, such as aggregated usage statistics or technical device information.

3.1 Contact Information

When you register for our Services, we collect your name, email address, and any additional contact details you provide.

3.2 Financial and Account Information

To enable the Bots to operate and display relevant data (e.g., trade history, profit/loss) to you on the Platform, we collect:

• API Keys: Provided by you to connect your exchange or brokerage accounts to the Platform.
• Account Data: Information retrieved via API, including portfolio size, asset allocation, and trade history.
• Transaction Information: Details of trades executed by the Bots, such as timestamps, asset pairs, and outcomes.

Note: We may store your API secrets; they are used only to establish secure connections between the Platform and your accounts.

3.3 Payment Information

When you purchase a subscription or services using supported payment methods, payments are handled by third-party payment processors. We store financial data (e.g., credit card numbers or wallet addresses). We may receive non-financial Personal Data, such as your name and email, to process your purchase and for accounting purposes.

3.4 Usage Information

We collect data about your interactions with the Services, including pages viewed, features used, and performance metrics (e.g., Bot activity, trade outcomes).

3.5 Technical Information

We gather technical data about your device, such as IP address, browser type, operating system, language preferences, and access times.

3.6 Communication Information

When you contact us via email or support channels, we collect the information you provide, such as your name, email, and inquiry details.

4. Tracking Technologies

We use tracking technologies (e.g., cookies, pixels) to improve your experience, enhance our Services, and deliver personalized content. These technologies help us analyze usage patterns, optimize performance, and tailor advertisements.

4.1 Categories of Tracking Technologies

• Strictly Necessary: Essential for navigating and using the Services.
• Tracking and Advertising: Deliver relevant ads and measure campaign effectiveness.
• Functionality: Remember your preferences and enhance features.
• Performance: Collect analytics on user behavior and engagement.

4.2 Managing Tracking Technologies

You can adjust preferences via our cookie settings tool (where available) or your browser settings. Disabling certain technologies may impact Service functionality. For guidance, visit:

• Google Chrome
• Mozilla Firefox
• Safari
• Internet Explorer

5. Why We Collect Your Personal Data

We collect and process your Personal Data for the following purposes, based on applicable legal grounds:

• Provide and Operate the Services: Enable registration, Bot functionality, and data display. | Performance of a contract; legitimate interests (delivering and enhancing Services).
• User Support: Address inquiries and provide assistance. | Performance of a contract; consent (when you provide data); legitimate interests (improving Services).
• Improve the Services: Analyze usage to optimize Bot performance and analytics. | Legitimate interests (enhancing algorithms and user experience).
• Marketing and Advertising: Deliver personalized ads and promotions (with consent where required). | Consent; legitimate interests (tailored marketing).
• Compliance: Fulfill legal obligations, such as AML/CTF requirements.

6. Marketing

We may use your Personal Data to send promotional materials about our Services or affiliates. You can opt out by emailing [email protected]. Service-related updates may still be sent even if you unsubscribe from marketing.

7. With Whom We Share Your Data

We share your Personal Data with:

• Service Providers: Analytics, payment processors, and hosting services under strict confidentiality agreements.
• Marketing Partners: For tailored ads or promotions (with consent where required).
• Legal Authorities: As required by law or to protect our rights, safety, or property.
• Business Transfers: In case of a merger, acquisition, or asset sale.

We do not sell your Personal Data to third parties.

8. Data Protection Rights

If you reside in the EU or a jurisdiction with similar rights, you may:

• Request access to your Personal Data.
• Request correction or deletion of your Personal Data.
• Object to or restrict processing.
• Request data portability.
• File a complaint with a supervisory authority.

To exercise these rights, contact [email protected]. Rights may be subject to legal limitations.

8.1 International Data Transfers

Our servers are located in the EU, but we operate from the UAE. Your data may be transferred outside the EU to the UAE or other jurisdictions. We use safeguards, such as standard contractual clauses, to ensure adequate protection in compliance with applicable laws.

9. How We Protect Your Data

We implement industry-standard security measures, including encryption and access controls, to safeguard your Personal Data. However, no system is completely secure, and we cannot guarantee absolute protection. Please safeguard your information and report any suspected breaches to us immediately.

10. Retention

We retain your Personal Data for as long as necessary to provide the Services, comply with legal obligations (e.g., tax or AML requirements), resolve disputes, and enforce our policies. You may request deletion of your data by contacting us, subject to applicable legal requirements.

11. Minors

Our Services are not intended for individuals under 18. We do not knowingly collect data from minors. If such data is identified without parental consent, we will delete it promptly.

12. Updates to this Policy

We may revise this Policy periodically. Changes will be posted on the Website with an updated "Last Updated" date. Significant updates will be communicated to you via email or through the Platform. Your continued use of the Services after updates indicates acceptance of the revised Policy.

13. Further Information

For questions about this Policy or your data, contact us at [email protected].